National Council On Problem Gambling Launches New 800 Helpline Number

Problem gamblers looking for help now have two easy-to-remember choices when it comes to 800 numbers, as the National Council on Problem Gambling (NCPG) announced Thursday its new national problem-gambling number: 1-800-MY-RESET.

While the NCPG had previously been using 1-800-522-4700, which will remain active, it didn’t have the same memorable ring as the new number.

“Problem gambling support should never be limited to a single moment or a single definition of harm,” Derek Longmeier, president of the NCPG board of directors, said in a press release. “1-800-MY-RESET reinforces that the National Problem Gambling Helpline is available at any stage — whether someone is worried about themselves, concerned about a family member, or simply looking for trusted guidance. Making the Helpline number easier to remember is a practical, meaningful step toward reducing barriers to care.”

This change comes after much legal wrangling over the fate of 1-800-GAMBLER.

NCPG lost court fight

In September 2025, a New Jersey judge ruled that the Council on Compulsive Gambling of New Jersey (CCGNJ) would regain control of 1-800-GAMBLER, a number the CCGNJ first introduced in 1983. The NCPG had operated the number nationally for three years under a license from the CCGNJ, paying $150,000 annually.

When the license expired in May, negotiations for renewal broke down and the dispute landed in court, ending with the NCPG being ordered to stop using the number by Sept. 29.

“It cannot be overstated that the loss of access to problem gambling resources via 1-800-GAMBLER, even temporarily, could have life or death consequences for individuals in crisis,” the NCPG said in a statement following the ruling.

The CCGNJ continues to operate the 1-800-GAMBLER number independently.

Calls to 1-800-MY-RESET will connect people to the National Problem Gambling Helpline Network, a single point of access linked to two dozen contact centers across the U.S. The staff is made up of trained professionals and a human will be on the other end of the line 24/7.

“With gambling now more accessible than ever, the National Problem Gambling Helpline is a critical lifeline,” NCPG Executive Director Heather L. Maurer, MA, CAE, said in the release. “Making the number easier to remember helps ensure people across the country can quickly connect with high-quality, confidential support when they need it.”

Additional education and awareness efforts related to 1-800-MY-RESET will come out over the next two years.